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Customer Advocacy Manager

2 months ago

Vancouver, British Columbia, Canada Seequent Full time
Job Description

About the Role

We are seeking a highly skilled Customer Marketing Specialist to join our team at Seequent. As a key member of our marketing team, you will play a critical role in developing and implementing customer marketing strategies to enhance product adoption, usage, customer engagement, retention, and advocacy.

Key Responsibilities

  • Develop and execute customer marketing strategies to drive product adoption and customer advocacy.
  • Build and maintain relationships with cross-functional internal and external stakeholders to ensure alignment and effective collaboration.
  • Utilize customer data and analytics to gain insights into customer behavior, preferences, and trends, and use these insights to inform marketing strategies and create targeted campaigns.
  • Collaborate with the customer community team to build and maintain a engaging and fun customer-centric space to support product adoption and customer advocacy.
  • Help develop and execute targeted marketing campaigns to specific customer segments based on customer behavior, preferences, and lifecycle stages.
  • Provide exceptional customer service and support to ensure customer satisfaction and retention.

Requirements

  • 3-5 years of marketing experience, preferably with some online community and event management.
  • Exceptional ability to foster meaningful relationships and build trust across a range of personalities by demonstrating empathy, enthusiasm, and a helpful attitude.
  • Proven interpersonal and communication skills, complemented by a writing style that strikes the perfect balance between personable and professional.
  • A sense of curiosity combined with the ability to translate ideas into actionable customer programs, events, and campaigns from the ground up.
  • Ability to effectively work independently and in a team environment that is fast-paced with tight deadlines that often require flexibility and problem-solving on the fly.
  • Highly detail-oriented project management style, with follow-through skills that teammates can always count on.

What We Offer

At Seequent, we are committed to building a diverse and inclusive team. We offer a fast-paced and dynamic environment, exciting challenges, and a variety of tasks. You will have access to ongoing professional development opportunities and market-competitive salaries.

How to Apply

If you are a motivated and experienced marketing professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.