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Night Clerk Supervisor

2 months ago

Niagara Falls, Ontario, Canada Wyndham Fallsview Full time
Job Summary

We are seeking a skilled Night Clerk Supervisor to join our team at Wyndham Fallsview. As a key member of our hotel operations team, you will be responsible for overseeing the front desk and ensuring seamless guest experiences.

Key Responsibilities
  • Coordinate activities with other work units or departments to maintain efficient hotel operations.
  • Establish and implement work schedules and procedures to ensure high-quality service delivery.
  • Perform same duties as workers supervised, providing guidance and support as needed.
  • Prepare and submit reports to management, highlighting key performance indicators and areas for improvement.
  • Resolve work problems, provide technical advice, and recommend measures to enhance productivity and product quality.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Coordinate, assign, and review work to ensure timely completion and high standards.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed.
  • Requisition materials and supplies to support hotel operations.
Requirements
  • 1 year to less than 2 years of experience in a similar role.
  • Permanent employment with a 40-hour workweek.
  • Fluency in English.