Senior IT Operations Analyst

1 month ago


Mississauga, Ontario, Canada Royal Bank of Canada Full time
Job Title: Senior IT Operations Analyst

At Royal Bank of Canada, we are seeking a highly skilled Senior IT Operations Analyst to join our team. As a key member of our IT Operations team, you will be responsible for ensuring the smooth operation of our IT systems and services.

Key Responsibilities:
  • Review and approve change records to ensure they meet enterprise standards
  • Verify and approve firecall requests for insurance
  • Conduct post-incident reviews and lessons learned
  • Create, enhance, and update reports using ServiceNow
  • Attend meetings representing RBC Insurance IT
  • Provide 24/7 support on a rotating basis
Requirements:
  • 2+ years' experience in an enterprise IT on-call environment
  • Deep knowledge of ServiceNow modules
  • Proven expertise with JCL
  • Experience with Zeke/Zebb
  • Ability to work 24/7 support calls on a rotating basis
What We Offer:
  • A comprehensive total rewards program
  • Leaders who support your development
  • Opportunities to make a difference and lasting impact
  • A dynamic, collaborative, and progressive work environment

We are committed to building an inclusive and diverse team and encourage applications from qualified candidates. If you are passionate about IT operations and have the skills and experience we are looking for, please submit your application.



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