Operations Payment Specialist
6 days ago
At Enercare Inc., we are committed to delivering exceptional services and solutions to our customers. We are currently seeking a highly skilled Operations Payment Specialist to join our team.
About the RoleThe successful candidate will be responsible for executing payment-related tasks that support various internal and external operational groups. This includes posting and investigating payments in an accurate and timely manner, as well as maintaining relationships with external partners.
Main Responsibilities- Taking lead on daily activities for Enercare Finance Plan program, including customer calls and email communication
- Investigate and resolve customer escalations for Enercare Finance Plan and payment research inquiries, ensuring a high degree of customer focus
- Investigation into payment exceptions to ensure payment applied to correct account
- Processing and analysis of payment files to ensure accuracy of posting and adherence to payment
- Monitor and take action on customer inquiries for payment research and pre-authorized payment enrollments
- Creating and updating all process documentation for accountabilities under this role
- Assisting in projects related to improvement of current payment solutions
- Assisting in projects related to process enhancements for Enercare Finance Plan
- Working closely with Revenue Assurance Analysts and Manager of Revenue Assurance
- BBA or equivalent post-secondary education
- Minimum three years of experience with processing and investigating payments
- Experience with Microsoft Excel and Microsoft Access
- Self-starter with strong interpersonal and conflict-resolution skills
- Excellent written and oral communication skills
- Ability to quickly form relationships and interact effectively in a complex environment
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