Logistics Coordinator
4 weeks ago
Job Title: Dispatcher
At Stericycle, we are seeking a highly skilled Dispatcher to join our team in Jacksonville, FL. As a Dispatcher, you will be responsible for providing timely response to customer inquiries, scheduling pick-ups, and dispatching vehicles on a pre-set route to ensure efficient customer service.
Key Responsibilities:
- Assist Customer Service with customer requests, route changes, and rescheduling for pickups/missed stops
- Provide highest level of customer service to all customers in line with Customer 1st objectives
- Monitor, process, and escalate SFDC cases to supervisor
- Assist walk-in customers and drivers with problems/issues as they arise
- Review and update routes, new customers based on daily communication, and reroute existing customers as required
- Ensure that routes are balanced daily
- Assist Trans Supervisor/Manager as needed/directed
- Update SAP data / notes
- Communicate performance standards and objectives
- Keep staff informed of current problems, changes, and new developments in the department and company
Requirements:
- High School Diploma or equivalent
- 2+ Years' experience in Transportation, Logistics, Routing, and Customer Service
- Proficient in Microsoft Office applications
Benefits:
Stericycle offers a comprehensive benefits package, including health care, dental, vision, and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan.
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