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Compliance Officer
2 months ago
GardaWorld is seeking a Quality Assurance Specialist to oversee compliance with Standard Operating Procedures (SOPs) and ensure the operation meets client expectations. The ideal candidate will have a keen eye for detail and excellent communication skills.
Key Responsibilities- Perform audits and engage in active oversight to ensure SOP compliance and checkpoint performance.
- Oversee and document compliance with CATSA's SOPs and GardaWorld's Business Management System across the region.
- Provide feedback to Screening Officers and inform Service Delivery Managers of findings in a timely manner.
- Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly.
- Conduct and/or assist audits (CATSA CCP, CGSB, and/or Internal Audits).
- Conduct site inspections, breach investigations, and infiltration test investigations.
- Assist various departments with continuous improvement initiatives.
- Identify opportunities for improvement and provide follow-up, positive, and constructive feedback.
- Assist with the development, issuance, and tracking of Corrective Action Plans based on performance evaluations or incidents.
- Collect data to measure SOP compliance and Screening Officer performance.
- A minimum of Grade 12 Diploma or GED equivalent is required.
- Post-Secondary diploma or degree is preferred or Business Management or Auditing equivalent work experience.
- A minimum of three (3) to five (5) years of experience in the aviation or security industry.
- A minimum of two (2) to five (5) years combined experience in training and/or quality.
- Proficiency in Microsoft Office, including competent Microsoft Excel usage.
- Excellent written, verbal, and communication skills.
- Able to meet deadlines while working in a fast-paced environment.
- Ability to work independently and be a self-starter.
- Strong data analysis and analytical skills.
- Strong organizational and planning skills in a fast-paced environment.
- Excellent time management skills and ability to multi-task and prioritize work.
- Coaching, Mentorship, and soft skills are required.
- Fluency in English, spoken and written, is required.
- Fluency in French, spoken and written, is an asset.
- Previous Screening experience and knowledge of Screening Standard Operating Procedures is considered an asset.
- Previous experience in quality assurance/control is an asset.
- Travel within Canada may be required on occasion.
- Physical requirements include but are not limited to – standing, lifting, sitting for prolonged periods, extensive use of a computer/electronic device.
- Ability to mentally focus and concentrate for prolonged periods.
- Ability to facilitate in-person sessions that require standing, sitting, walking, speaking, and directing participation of small to large groups during regular business hours over multiple days.
- Exposed to sounds and noise levels that are distracting or uncomfortable.
- Work near others. Will share the same workspace and work with people from varying organizational levels, divisions, departments, and geographical locations.
- No set permanent schedule – may need to work or travel outside of regular work hours based on operational need.
- Overtime can be controlled but may be required dependent on program needs.
- Works with little to no direct supervision on routine tasks.
