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Senior ServiceNow Functional Consultant

2 months ago

Old Toronto, Ontario, Canada Affinity Group Full time
About the Role

We are seeking a highly skilled Senior ServiceNow Functional Consultant to join our team at Affinity Group. As a key member of our team, you will be responsible for delivering exceptional service management solutions to our clients.

Key Responsibilities
  1. Client Engagement
  • Collaborate with clients to understand their business needs and current asset management processes.
  • Conduct workshops and meetings to gather detailed requirements and objectives for HAM implementation.
  • Serve as the primary point of contact for clients throughout the HAM functionality implementations.
HAM Implementation
  • Assess the client's current ServiceNow configuration and data models.
  • Design and implement the HAM framework in alignment with client requirements and ServiceNow best practices.
  • Map existing data and processes to the HAM leading practices to ensure comprehensive and accurate HAM processes across the organization.
  • Configure and customize the ServiceNow platform to support HAM, including creating and modifying existing solutions to better align with leading practices.
Process Improvement and Best Practices
  • Identify opportunities to improve service management processes through the adoption of HAM practices.
  • Provide guidance on HAM best practices and ensure alignment with industry standards.
  • Develop and document procedures and guidelines for maintaining the HAM functionality within the ServiceNow environment.
Training and Knowledge Transfer
  • Develop training materials and conduct training sessions for client stakeholders and users.
  • Facilitate knowledge transfer sessions to ensure the client's team can effectively manage and maintain the HAM solution.
  • Provide ongoing support and mentoring to client staff as needed.
Project Management and Reporting
  • Work with project managers to create project plans, timelines, and deliverables for HAM functionality implementations.
  • Track progress against project milestones and provide regular status updates to clients and internal stakeholders.
  • Identify and manage risks and issues related to HAM implementations, ensuring timely resolution.
Architecture Review and Future State Design
  • Leverage the existing architectural review reports and, in conjunction with the architectural team, conduct a thorough analysis of the current ServiceNow solution architecture as it relates to HAM.
  • Support the design and documentation of a target state functional model for HAM that aligns with best practices and organizational goals.
  • Support the documentation of technical debt and develop strategies to eliminate it as it relates to HAM.
  • Support the creation of a roadmap of initiatives to transition from the current state to the future state as it relates to HAM.
Requirements
  1. Education
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
Experience & Skills
  • Minimum of 5+ years experience in Hardware Asset Management (HAM).
  • Deep expertise in managing hardware assets throughout their lifecycle, including procurement, deployment, tracking, and disposal.
  • Proven experience in implementing and optimizing HAM processes within the ServiceNow platform.
ServiceNow Expertise
  • Extensive experience with ServiceNow HAM module, including asset discovery, reconciliation, and reporting.
  • Strong understanding of ServiceNow ITSM, ITAM, and CMDB modules, and how they integrate with HAM.
  • Experience in configuring and customizing ServiceNow workflows, forms, and integrations to support HAM processes.
HAM Best Practices
  • In-depth knowledge of industry best practices for hardware asset management, including inventory management, compliance, and financial tracking.
  • Ability to design and implement effective asset tracking systems that ensure data accuracy and asset visibility.
Process Optimization
  • Proven track record of optimizing HAM processes to improve efficiency, reduce costs, and ensure compliance.
  • Experience in aligning HAM processes with broader IT and business strategies.
Client-Facing Skills
  • Excellent ability to engage with stakeholders at all levels, from technical teams to executive leadership.
  • Strong communication skills, capable of explaining HAM processes and benefits to non-technical audiences.
Problem-Solving and Analytical Skills
  • Highly skilled in analyzing hardware asset data to identify trends, risks, and opportunities for improvement.
  • Proficient in troubleshooting and resolving issues related to hardware asset management within ServiceNow.
Project Management
  • Experience in leading HAM projects, including planning, execution, and monitoring of project milestones.
  • Ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with organizational goals.
ITIL and IT Service Management Frameworks
  • Familiarity with ITIL and other relevant IT service management frameworks, with the ability to apply these principles to HAM.
Data Management
  • Experience in data modeling, database management, and ensuring data integrity within ServiceNow's HAM module.
Certifications
  • ServiceNow Certified Implementation Specialist – HAM (Hardware Asset Management) preferred.
  • ITIL Foundation Certification or higher is a plus.

Hourly rate: $205 per hour