Customer Service Representative

3 weeks ago

Calgary, Alberta, Canada Spence Diamonds Full time

As a member of our customer service team at Spence Diamonds, you will embody our culture and values by providing an exceptional customer experience.

You will have a passion for our products and be comfortable assisting with presenting valuable engagement rings and representing them with confidence.

This role is the backbone of our store, promoting accuracy within the store through exceptional process handling which includes data management, finances, task management.

You will professionally act as the first and last point of contact for our clients on the phone, through email, and in person within the store.

On any given day, you'll handle all payments & transactions, answer incoming phone calls and emails, manage inventory counts, shipping & receiving, assist in store maintenance and cleanliness, showroom upkeep, and support the Sales Consultants and Management.

Your primary goal is to ensure our customers are top priority and receive the full Spence experience.

  • Greet every customer in a friendly manner and provide extraordinary customer service
  • Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through a sales approach.
  • Inspect and process incoming jewelry repairs.
  • Follow up with customers via phone or email regarding their repair orders.
  • Complete quality checks and provide completed orders to customers at pickup, ensuring they have a great experience.
  • Answer all phone and email correspondences
  • Cash handling and end of day processing
  • Assist in coordinating the showroom appearance, merchandising, and store tidiness.

We're looking for someone who is detail-oriented, has excellent time management skills, and is willing to embrace a structured process.

Experience working in a customer service environment, preferably in retail, is essential.

You should also be energetic, outgoing, and have strong customer relationship skills.

A minimum of 1 year of experience is required, although previous administrative or reception experience is a bonus.

The ideal candidate will have flexible availability, including at least 1 weekend day per week.

The compensation package includes an hourly rate of $17.20, attractive employee discounts, and opportunities for growth and development.

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