Collections Portfolio Manager

2 weeks ago


Vernon, Canada Kal Tire Full time

The Kal Tire team is seeking a skilled Collections Administrator II to join our Vernon, BC office.

As a key member of our Finance Receivable portfolio, you will be responsible for resolving and reconciling outstanding accounts with exceptional customer service.

Key Responsibilities:

  • Monitor trade AR accounts to ensure delinquency targets are met
  • Foster daily communication with customers to facilitate timely payments
  • Negotiate payment on overdue accounts
  • Document customer interactions and update account information as necessary
  • Manage customer holds/releases in accordance with established guidelines
  • Implement assigned collection strategies and administer all collection activities
  • Utilize Accounts Receivables tools and systems effectively
  • Reconcile outstanding balances and oversee open AR transactions
  • BUILD strong relationships with customers through effective communication

Dispute Resolution:

  • Resolve customer inquiries and complaints regarding collection matters
  • Facilitate dispute resolution and escalation through the established process

Continuous Improvement:

  • Maintain alignment with monthly goals
  • Collaborate with Sales/Management to achieve corporate DSO objectives
  • Work with stakeholders to enhance the Customer to Cash process

Requirements:

  • A/R or Collection experience, or equivalent academic training

Competencies:

  • Meet established F/R targets
  • Effectively manage assigned account portfolio
  • Excellent verbal and written communication skills
  • Proficient use of MS Office suite (Excel, Word)
  • Ability to work in a fast-paced/multi-task environment

This role requires a High School Diploma, GED, or equivalent. A valid driver's license and occasional travel may be involved.

What We Offer:

  • An estimated salary range of $43,121 to $49,001 per year based on experience
  • Positive work culture, opportunities for growth and development, and work-life balance
  • Ongoing professional development through training programs and mentorship


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