Collections Portfolio Manager
2 weeks ago
The Kal Tire team is seeking a skilled Collections Administrator II to join our Vernon, BC office.
As a key member of our Finance Receivable portfolio, you will be responsible for resolving and reconciling outstanding accounts with exceptional customer service.
Key Responsibilities:
- Monitor trade AR accounts to ensure delinquency targets are met
- Foster daily communication with customers to facilitate timely payments
- Negotiate payment on overdue accounts
- Document customer interactions and update account information as necessary
- Manage customer holds/releases in accordance with established guidelines
- Implement assigned collection strategies and administer all collection activities
- Utilize Accounts Receivables tools and systems effectively
- Reconcile outstanding balances and oversee open AR transactions
- BUILD strong relationships with customers through effective communication
Dispute Resolution:
- Resolve customer inquiries and complaints regarding collection matters
- Facilitate dispute resolution and escalation through the established process
Continuous Improvement:
- Maintain alignment with monthly goals
- Collaborate with Sales/Management to achieve corporate DSO objectives
- Work with stakeholders to enhance the Customer to Cash process
Requirements:
- A/R or Collection experience, or equivalent academic training
Competencies:
- Meet established F/R targets
- Effectively manage assigned account portfolio
- Excellent verbal and written communication skills
- Proficient use of MS Office suite (Excel, Word)
- Ability to work in a fast-paced/multi-task environment
This role requires a High School Diploma, GED, or equivalent. A valid driver's license and occasional travel may be involved.
What We Offer:
- An estimated salary range of $43,121 to $49,001 per year based on experience
- Positive work culture, opportunities for growth and development, and work-life balance
- Ongoing professional development through training programs and mentorship
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