IT Systems Administrator

1 month ago

Montreal, Quebec, Canada Petal Full time

Petal is a leading Canadian healthcare company that revolutionizes healthcare systems to make them agile, efficient, and resilient. We are seeking an IT Systems Administrator to join our team in Montreal.

About the Role

As an IT Systems Administrator, you will be responsible for managing the daily operations related to IT identity and access management for Petal employees. You will define and maintain up-to-date IT profiles for all business units at Petal, in coordination with team managers.

Key Responsibilities

  • Implement access controls, policies, and procedures related to identity and access management, ensuring the segregation of duties and access based on roles and profiles.
  • Actively participate in periodic access review exercises and ensure that identified discrepancies are addressed in the access and identity management processes and procedures.
  • Provide on-site support to employees for their IT questions and requests (equipment and office software, access, etc.).
  • Handle incidents and service requests assigned to you and ensure they are documented in the ticketing system.
  • Specifically manage access requests and ensure their processing aligns with current IT systems access management policies and procedures.
  • Keep operational access management procedures up to date and support process orchestration teams in automating access requests.
  • Coordinate with Level 2-3 technicians for complex requests or incidents.
  • Track and receive orders and manage the local inventory of IT and office equipment.
  • For new employees, prepare office equipment, grant required access, and provide training on using office tools.
  • Support audit and internal compliance teams in collecting evidence for access requests and ensure timely communication.
  • Provide reports and statistics as needed by management.
  • Actively participate in transformation initiatives and projects.

Requirements

  • An AEC or DEC in computer science or the equivalent.
  • 1 to 3 years of relevant experience.
  • A good knowledge of operating systems (Mac and Windows).
  • Basic knowledge in networking, VOIP telephony, DNS, Active Directory.
  • Ability to work in the office on a regular basis (3 to 5 times a week).
  • Knowledge of Microsoft Office 365 (an asset).
  • Proficiency in both English and French (spoken, written, and read) is required.

About Petal

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply: women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

Benefits

  • A signing bonus of $1,000 for your remote work set-up.
  • Compensation that recognizes your contribution.
  • 4 to 6 weeks of paid vacation per year.
  • 5 paid personal days per year.
  • A group RRSP / DPSP plan with employer contribution.
  • A complete group insurance plan, from day 1.
  • An annual wellness allowance.
  • Access to the Lumino Health telehealth application.

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