Clinical Operations Specialist

2 weeks ago


Fredericton, New Brunswick, Canada Sentrex Health Solutions Inc. Full time

At Sentrex Health Solutions Inc., we are proud to be a Canadian company that offers innovative solutions focused on ensuring patients have access to the support they need to maximize their treatment outcomes.

About Us

We provide strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Our diverse and inclusive culture values our employees' talent and commitment to excellence. We offer a flexible working environment that promotes a healthy work-life balance and provides opportunities for learning and growth through our Employee Development Program and industry-leading, in-house corporate training.

The Opportunity

We are seeking a Clinical Coordinator - Dermatology who will be primarily responsible for facilitating patient enrollment and commercialization of patient prescriptions in the Sentrex Dermatology Program. The successful candidate will also be responsible for providing clinics with updated patient coverage information and corresponding with dermatology clinic staff to ensure quick access to drug therapy for their patients.

The Clinical Coordinator - Dermatology will assist with other administrative duties and pharmacy-related tasks within the scope of practice regulated by the provincial pharmacy board. This role requires excellent communication and problem-solving skills, as well as the ability to adapt to changing priorities in a fast-paced environment.

Key Responsibilities
  • Providing cross-coverage administrative support to all areas within the Patient Support Program, Pharmacy and Clinics
  • Organizing the intake of new patients and creation of patient files for the Sentrex Dermatology Program, assigning and completing follow-up tasks as appropriate
  • Performing reimbursement activities including completion of Special Authorization forms, test bills, and obtaining authorization expiring information
  • Proactively solving third-party insurance issues to ensure timely processing of prescription claims
  • Providing exemplary customer service to patients, physicians/healthcare professionals, and medical clinic staff by phone/email/clinic visits
Requirements

To be successful in this role, you will need:

  • Grade 12 education combined with 2 years of community college, secretarial, and/or equivalent work-related experience providing office administration services, pharmacy assistant experience or licensed in good standing as a Registered Pharmacy Technician (preferred)
  • Bilingualism (English and French) is preferred
  • Experience working with Patient Support Programs or Pharmacy is an asset
  • Excellent verbal and written communication, listening, and customer service skills
  • Accurately inputting information into various paper and electronic forms
  • Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
What We Offer

We value our employees and offer a range of benefits, including:

  • Competitive Salary and generous vacation entitlement
  • Wellness Program (5 paid days off for your well-being)
  • Paid Sick Days
  • Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
  • Employee & Family Assistance Program
  • RRSP Matching Program


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