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Compliance Officer
2 months ago
We are seeking a highly skilled Compliance Officer to join our team at the Travel Industry Council of Ontario. As a Compliance Officer, you will play a critical role in ensuring that our registrants comply with the Travel Industry Act, 2002 and Ontario Regulation 26/05.
Key Responsibilities- Conduct financial statement bench reviews to ensure compliance with regulatory requirements.
- Plan and conduct on-site inspections and/or compliance reviews of registrants throughout Ontario to ensure compliance with the Act and Regulation.
- Examine all information and applicable supporting documentation against the requirements of the Travel Industry Act, 2002 and the Regulation 26/05 to identify any compliance issues or contraventions.
- Complete a Risk Assessment evaluating all established criteria to determine the registrant's risk rating.
- Prepare Inspection Findings Reports summarizing all compliance issues, including contraventions of the Act and Regulation revealed during site inspections.
- Prepare written correspondence to registrants in a professional and timely manner to address issues of non-compliance.
- Perform timely follow-up of all non-compliance issues communicated to registrants to ensure that the issue(s) identified during inspections or compliance reviews are corrected.
- Conduct site inspections, as required, for the purpose of verifying former registrants have ceased operating at the registered business location after voluntarily terminating or having their registration revoked.
- Bring to the attention of Management all compliance files where further escalation or administrative action is recommended due to the conduct and/or refusal of the registrant to achieve compliance.
- Respond to inquiries providing guidance and advice regarding the legislated requirements, practices, and conduct of registrants and non-registrants as they relate to compliance of the Act and the Regulation.
- Maintain an effective escalation process for the timely correction of non-compliance with a priority on high-risk registrants to minimize risk to the traveling public.
- Maintain and keep current TICO's database with all compliance files and/or information and data, including all corresponding actions, changes, communications, activities, decisions, and outcomes.
- Maintain and keep current TICO's Document Management System (DMS) with all compliance records, e.g., supporting documentation and communications.
- Bring to the attention of Management any compliance issues, incidents, or developing trends of concern that require consideration for further action or internal review of established policies.
- Attend at Licence Appeal Tribunal/Provincial Offences hearing(s) when required, to give evidence in support of enforcement action.
- Experience in conducting on-site inspections and/or audits involving financial and operational compliance.
- Post-graduate practical experience as an inspector, auditor, or equivalent role.
- Knowledge of financial accounting principles, internal controls, and operational compliance acquired through an associated degree/diploma program.
- Accreditation desirable through CPA, CIA, CFE, CICA, or equivalent.
- Demonstrates strong organizational skills, attention to detail, and excels at multitasking to proficiently handle multiple files.
- Excellent command of the English language, both verbally and in writing.
- Excellent customer service skills and the ability to deal with stakeholders regarding difficult or challenging situations in a professional manner.
- Willing to travel for on-site inspections in the Province of Ontario.
- Demonstrates proactive initiative, strong analytical judgment, and proficient problem-solving abilities.
- Demonstrates flexibility and the ability to work independently or work effectively as part of a team environment.
- Knowledge and experience of the travel industry is an asset.
- Knowledge of the Travel Industry Act, 2002 and Ontario Regulation 26/05 is an asset.
- Strong knowledge of Microsoft Office suite of applications, CRM systems, and a practical understanding of computer databases.
