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Mental Health Therapist, First Call Care Specialist
2 months ago
About the Role:
We are seeking a highly skilled and compassionate Mental Health Therapist to join our team at Homewood Health. As a Bilingual Mental Health Therapist, you will play a critical role in delivering seamless services and programs to our clients and customers.
Key Responsibilities:
- Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services, and assessments.
- Provide quick, effective telephonic assessments, via calls on queue and through Meet Now function, on issues regarding client behavior and emotional health, family, wellness, work issues, and other personal matters, and in crisis situations.
- Develop and implement tangible strategies that clients can implement on their own.
- Receive case assignments, establish treatment plans, complete case progress notes, and determine case closure through the Clinical Manager.
- Develop outlines for specific plans of action with each client under regular supervision.
- Complete comprehensive psycho-social assessments on clients as needed.
- Conduct risk assessments and support suicide or other risk prevention interventions.
- Complete intervention notes and any other tracking documents as needed.
- Maintain established service level and direct service targets.
- Consult with the Stay at Work Clinical Management team as necessary and work collaboratively with colleagues to ensure timely and effective service delivery.
- Lead workshops as required and where personal competencies and time allow.
- May also provide Crisis Management Services (CMS) on an as-needed basis.
Requirements:
- Master's degree in Counselling, Social Work, or Psychology.
- Registration, in good standing with relevant governing body, as Social Worker, Psychologist, Marriage & Family Therapist, or Canadian Certified Counsellor.
- 2 – 3 years' clinical experience with a continuum of mental health and situational problems, including experience and training in solution-oriented and/or cognitive behavioral short-term therapies.
- Crisis hotline, telephonic counselling, and/or EFAP experience is preferred.
- Excellent verbal and written communication and active listening skills in both French and English.
- Skilled with risk assessment, on-line research, and demonstrated resourcefulness in locating and accessing emergency and/or community resources across Canada.
- Empathetic to client concerns with exceptional customer service delivery in person and on the phone.
- Flexible with a creative approach to single-session counseling and passionate about helping to create immediate change by focusing on client's strengths.
- Awareness and acknowledgement of the value of using measurement-based care when supporting patients/clients to help guide clinical decision making; experience an asset.
About Us:
Homewood Health is Canada's largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration, and innovation. Our people make a difference.
As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity, and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
