Technology Team Lead

5 days ago


Ottawa, Ontario, Canada NTT DATA, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Technology Team Lead to join our team at NTT DATA, Inc. The successful candidate will be responsible for providing exceptional technical support and leadership to our desktop support team.

Key Responsibilities
  • Lead and manage a team of desktop support technicians to ensure timely and effective resolution of technical issues.
  • Develop and implement best practices for desktop support processes to improve efficiency and customer satisfaction.
  • Maintain accurate records of inventory, deployment, and maintenance of desktop assets.
  • Collaborate with vendors to resolve technical issues and ensure timely delivery of services.
  • Provide comprehensive training programs to enhance user proficiency with desktop systems and software.
Requirements
  • Proven experience in leading and managing technical teams.
  • Strong technical skills and knowledge of desktop systems, software, and hardware.
  • Excellent communication and interpersonal skills.
  • Ability to motivate and inspire team members.
  • Strong organizational and time management skills.
  • Ability to prioritize tasks and manage multiple responsibilities.


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