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Cloud-Based Omnichannel Solutions Architect
3 weeks ago
Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. We combine groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.
We are hiring a talented and experienced Cloud-Based Omnichannel Solutions Architect to join our team and help build a world-class Contact Center as a Service (CCaaS) practice.
The responsibilities of this role include:
- Solution Architecture: Design and develop comprehensive CCaaS solutions that meet the unique needs of our clients.
- Technical Leadership: Provide technical guidance and mentorship to project teams, ensuring adherence to best practices and standards.
- Integration: Integrate CCaaS solutions with other enterprise systems and applications, such as CRM, ERP, and BI tools.
The successful candidate will have:
- Experience in designing and implementing contact center solutions.
- A strong understanding and experience with building IVR systems with Cloud based CCaaS platforms: Google CCAI Platform, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya.
- Expertise in cloud-based infrastructure and platforms (AWS, Azure, GCP).
- Experience with integration technologies (APIs, web services, messaging, CMS, Ticketing systems, Back office applications).
- A deep understanding of concepts like Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), and Call routing, Queues, RTI, Queue management, skill-based routing, and escalation paths.
