Customer Support Associate in Moncton

13 hours ago


Moncton, New Brunswick, Canada Brandt Full time

Overview


Brandt is a leading provider of commercial vehicle solutions, and we are currently seeking a dedicated Customer Support Representative to join our team. Based in our Moncton Customer Contact Center location, this role plays a crucial part in delivering exceptional customer experiences.



Salary Information:

The estimated annual salary for this position ranges from $55,000 to $65,000, depending on experience and qualifications.



Job Description:

This position is responsible for providing top-notch support to customers by placing new parts orders, following up on existing orders, confirming inventory availability, and responding to pricing inquiries. You will work closely with our network of branch locations across the country to ensure seamless customer experiences.



Required Skills and Qualifications:

  • Experience working with multiple web applications and programs;
  • Able to navigate through various systems quickly and efficiently;
  • Demonstrated ability to deliver exceptional customer satisfaction;
  • Detail-oriented and accurate in all aspects of work;
  • Active listening skills to understand customer needs;
  • Strong written and verbal communication skills;
  • Ability to work effectively as part of a team in a fast-paced environment;
  • Previous experience in the heavy-duty truck industry is considered an asset but not necessary.


Benefits:

We offer a comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. Our 24/7 Customer Service Centre provides various shifts to accommodate different schedules.



Additional Information:

This role requires fluency in both English and French, which is considered an asset but not necessary. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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