Night Auditor

1 day ago


Calgary, Alberta, Canada Coast Hotels Full time

Job Summary

The Night Auditor-Front Desk Agent Part Time will contribute to the overall success of the hotel by providing exceptional customer service and maintaining a positive work environment at the Front Desk. This role is responsible for maintaining high internal & external guest service standards, as well as completing the Night Audit.

Responsibilities:

  • Maintain an inventory of vacancies, reservations, and room assignments
  • Register arriving guests and assign rooms
  • Presents statements of charges to departing guests and receive payment
  • Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized systems
  • Daily accounting data entry and reconcile
  • Run all Night Audit reports and report to Front Office Manager, General Manager, and Accounting office when discrepancies are found
  • Post any late charges not posted on previous shift
  • Complete Food & Beverage Audit, keys in journal entries
  • Complete credit card and city ledger sequence
  • Coordinate and complete back-up
  • Run night audit sequence
  • Deliver audit materials to Accounting Office
  • Complete daily sales & labour report
  • Complete gratuities porterage distribution report on a daily basis
  • Complete daily room pick up & forecast reports

Requirements:

  • Completion of Secondary School
  • Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
  • Minimum 3 years Front Desk experience
  • Rooms Forecasting and/or Budgeting an asset
  • Understanding of Yield and Revenue Management an asset
  • Proficiency in excel worksheet application
  • Demonstrates superior customer service skills
  • Exemplifies Coast's core values and enjoys working in a culture of accountability
  • Able to work overnight shifts including those on weekends and holidays

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