Restaurant Operations Manager

4 weeks ago

Port Moody, British Columbia, Canada Panago Pizza Full time

Restaurant Operations Manager

At Panago Pizza, we are seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our restaurant. The ideal candidate will have a strong background in food service management and be able to implement operational procedures to ensure a high level of customer satisfaction.

Key Responsibilities:

  • Determine the type of services to be offered and implement operational procedures to ensure a smooth customer experience.
  • Conduct performance reviews to ensure employees are meeting expectations.
  • Enforce provincial/territorial liquor legislation and regulations to maintain a safe and responsible environment.
  • Ensure health and safety regulations are followed to prevent accidents and injuries.
  • Negotiate arrangements with suppliers for food and other supplies to ensure quality and cost-effectiveness.
  • Negotiate with clients for catering or use of facilities to increase revenue and customer satisfaction.
  • Participate in marketing plans and implementation to promote the restaurant and attract new customers.
  • Address customers' complaints or concerns in a professional and timely manner.
  • Provide exceptional customer service to ensure customer loyalty and retention.
  • Plan, organize, direct, control, and evaluate daily operations to ensure efficiency and productivity.

Requirements:

  • 3 years to less than 5 years of experience in a food service management role.
  • Permanent employment with a minimum of 40 hours per week.
  • Fluency in English as the primary language of communication.

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