Customer Experience Associate Role

2 days ago


Grand FallsWindsor, Newfoundland and Labrador, Canada Scotiabank Full time

About the Role:

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service to customers and helping them achieve their financial goals. You will connect with customers in a relatable way, understand their needs, and provide tailored solutions.

Key Responsibilities:

  • Taking a proactive approach to discovering customer needs and listening to understand what they are asking for
  • Processing day-to-day transactions and contributing to the branch's targets by identifying and fulfilling simple sales opportunities
  • Being a technology expert and sharing knowledge to introduce clients to mobile banking applications and assist them in managing their banking needs

The Ideal Candidate:

We are looking for individuals who have proven customer service skills, are willing to assist in a professional, friendly, and efficient manner, and are available to work a flexible schedule. Strong technical skills and the ability to promote digital and self-service banking options to our customers are also essential.

What We Offer:

  • A rewarding career path with diverse opportunities for professional development


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