Air Support Specialist
4 weeks ago
About the Opportunity
We are seeking a highly skilled Air Support Specialist to join our team in the Americas. As a key member of our Air Support team, you will be responsible for providing air solutions for all leisure and corporate brand consultants across the region.
Key Responsibilities
- Provide support for GDS, Independent Airfares Online, and TP Connects bookings for all frontline agents across leisure, wholesale, and corporate brands.
- Assist consultants with PNR related questions and issues via phone calls and email.
- Use airline rules and policies to determine immediate resolutions to PNR and Air related questions and issues.
- Liaise with airline partners to minimize losses and maximize earnings.
- Assist consultants with quoting exchanges on airline tickets and validate commissions.
- Develop training documents for frontline consultants and assist offshore and afterhours Air Support teams with complicated queries.
- Effective communication of changes implemented by Air Operations to all affected brands and businesses.
Requirements
- Minimum 1 year Fares and Sabre experience.
- Minimum one year FCTG knowledge.
- Superior knowledge of airfare construction, Flight Centre contracts, and airline industry standards and procedures.
- Excellent open and honest communication with team members, customers, and colleagues.
- Ability to adapt to and implement new information and changes according to the requirements of airlines and the FCTG business.
What We Offer
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun and be part of a dynamic team that is passionate about travel.
- Use your smarts and expertise to figure things out and make a real impact.
- Love for travel and a desire to make a difference in the lives of our customers.
- A career, not a job, with genuine opportunities for growth and development.
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