Air Support Specialist

4 weeks ago


Vancouver, British Columbia, Canada FCM Travel Full time

About the Opportunity

We are seeking a highly skilled Air Support Specialist to join our team in the Americas. As a key member of our Air Support team, you will be responsible for providing air solutions for all leisure and corporate brand consultants across the region.

Key Responsibilities

  • Provide support for GDS, Independent Airfares Online, and TP Connects bookings for all frontline agents across leisure, wholesale, and corporate brands.
  • Assist consultants with PNR related questions and issues via phone calls and email.
  • Use airline rules and policies to determine immediate resolutions to PNR and Air related questions and issues.
  • Liaise with airline partners to minimize losses and maximize earnings.
  • Assist consultants with quoting exchanges on airline tickets and validate commissions.
  • Develop training documents for frontline consultants and assist offshore and afterhours Air Support teams with complicated queries.
  • Effective communication of changes implemented by Air Operations to all affected brands and businesses.

Requirements

  • Minimum 1 year Fares and Sabre experience.
  • Minimum one year FCTG knowledge.
  • Superior knowledge of airfare construction, Flight Centre contracts, and airline industry standards and procedures.
  • Excellent open and honest communication with team members, customers, and colleagues.
  • Ability to adapt to and implement new information and changes according to the requirements of airlines and the FCTG business.

What We Offer

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun and be part of a dynamic team that is passionate about travel.
  • Use your smarts and expertise to figure things out and make a real impact.
  • Love for travel and a desire to make a difference in the lives of our customers.
  • A career, not a job, with genuine opportunities for growth and development.


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