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Retail Sales and Customer Service Team Lead

2 months ago

Sidney, Canada Scotiabank Full time
About the Role

As a key member of the Scotiabank team, you will play a vital role in leading and overseeing the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. Your primary objective will be to ensure business strategies, initiatives, and specific individual goals are executed and delivered in support of the team's business strategies and objectives.

Key Responsibilities:

  • Lead and drive a customer-focused culture throughout your team to deepen client relationships.
  • Assist with building and strengthening existing and new customer relationships by providing financial advice and customer service.
  • Coach your team to success, both on an individual basis and for the Branch/Bank.
  • Drive results and be highly engaged when dealing with your staff, customers, and partners.

Requirements:

  • Experience as a people manager and the ability to engage your team.
  • Experience in personal banking.
  • Demonstrated sales management experience and the ability to market Scotiabank.
  • The ability to build strong relationships focused on providing a great client experience and growing relationships with existing Bank customers.
  • A license to sell mutual funds.
  • Successfully completed the CIFP Diploma in Financial Planning (or Bank recognized equivalent).
  • Satisfied the educational requirements to act as Alternate Branch Compliance Officer.

What's in it for you?

  • You will be in a key leadership role that is recognized by the Bank with a comprehensive compensation plan.
  • Ability to make a lasting impact on both the branch staff and the customers.
  • An inclusive culture where we value and recognize our employees' contributions.