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Food Service Supervisor

1 month ago

Sarnia, Ontario, Canada Tim Hortons Full time
Job Title: Food Service Supervisor - Team Lead

We are seeking a highly motivated and experienced Food Service Supervisor - Team Lead to join our team at Tim Hortons. As a Food Service Supervisor - Team Lead, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards.

Key Responsibilities:
  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimate ingredient and supplies required for meal preparation
  • Ensure that food and service meet quality control standards
  • Address customers' complaints or concerns
  • Maintain records of stock, repairs, sales and wastage
  • Prepare and submit reports
  • Establish work schedules
  • Communicate with other workers to co-ordinate the preparation and completion of work assignments
Support for Persons with Disabilities:
  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
  • Provides visual accessibility accommodations (for example: braille, screen readers, etc.)
  • Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.)
  • Participates in a government or community program or initiative that supports persons with disabilities
  • Offers mentorship, coaching and/or networking opportunities for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
Support for Newcomers and Refugees:
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Supports newcomers and/or refugees with foreign credential recognition
  • Offers mentorship programs that pair newcomers and/or refugees with experienced employees
  • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
  • Does not require Canadian work experience
Support for Youths:
  • Participates in a government or community program or initiative that supports youth employment
  • Offers on-the-job training tailored to youth
  • Offers mentorship, coaching and/or networking opportunities for youth
  • Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans:
  • Participates in a government or community program or initiative that supports Veterans
  • Offers mentorship, coaching and/or networking opportunities for Veterans
  • Provides awareness training to employees to create a welcoming work environment for Veterans
  • Recruits Veterans and other candidates with military experience through targeted hiring initiatives (for example: job fairs, outreach programs etc.)
  • Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.)
  • Offers workshops, counselling services or other resources to help Veterans navigate their transition into the civilian workforce (for example: adapting to different organizational structures)
  • Supports Veterans in translating their military skills and experience into the language of the civilian job market
  • Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Support for Indigenous People:
  • Participates in a government or community program or initiative that supports Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Facilitates access to Elders who can offer support and guidance to Indigenous workers
Support for Mature Workers:
  • Participates in a government or community program or initiative that supports mature workers
  • Applies hiring policies that discourage age discrimination
  • Provides staff with awareness training to create a welcoming work environment for mature workers
  • Offers mentorship, coaching and/or networking opportunities for mature workers
  • Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
  • Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)
  • Provides workspace accommodations, such as age-appropriate ergonomic considerations, to meet the physical needs of mature workers (for example: adjustable desks and chairs, accessible parking, etc.)
  • Offers resources to help mature workers plan their retirement (for example: financial planning, access to pension and benefits, lifestyle adjustments, etc.)
Supports for Visible Minorities:
  • Participates in a government or community program or initiative that supports members of visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Offers mentorship programs that pair members of visible minorities with experienced employees
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities