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Senior Account Management Lead
3 weeks ago
We are a leading Performance Marketing agency, helping businesses grow through Paid and Organic channels. We pride ourselves on delivering top-tier service to our clients, and we're looking for someone to join our team who shares these values.
What You'll Do:
- Work closely with the Head of Client Success to understand client portfolios, goals, and priorities.
- Develop processes and systems to streamline workflows, improving efficiency and productivity.
- Manage high-value client relationships, troubleshoot issues, and keep initiatives aligned with client goals.
- Act as the second-in-command of Client Success, overseeing key client relationships and ensuring top-tier service delivery.
- Identify risks, opportunities, and strategic adjustments to drive client retention and growth.
Your Qualifications:
- 1-2 years of experience in client success, account management at a growth-focused Performance Marketing (Paid, Organic or both) agency.
- Strong problem-solving skills, bringing solutions rather than just flagging issues.
- Excellent communication skills, able to keep clients happy while also pushing for what's best for their business.
- Desire for more impact and influence, this is a step up in responsibility, not just another job.
- Thrives in a high-accountability environment.
