Clinical Operations Manager

2 weeks ago

Oakville, Ontario, Canada Halton Healthcare Full time
Job Summary

The Clinical Operations Manager is responsible for the day-to-day clinical operation and patient flow of the one-Link program. This includes acting as the point of contact for referral flow, supporting clerical staff, and collaborating with internal and external stakeholders to ensure ongoing evaluation and continued streamlining of coordinated access and updating processes.

Key Responsibilities
  • Act as the point of contact for referral flow, liaising with Central Intake Program, referral sources, and partner mental health and addiction services.
  • Support the clerical staff with prioritization of patient visit bookings, re-scheduling, and workflow.
  • Collaborate with internal and external stakeholders to ensure ongoing evaluation and continued streamlining of coordinated access and updating processes.
  • Support quality improvements and evidence-based practice for all members of the team.
  • Create an environment that promotes collaborative teamwork, clinical inquiry, innovative thinking, and constructive debate.
  • Provide clinical leadership through coaching, education, and mentoring to all staff in the program.
  • Promptly follow up on any patient complaints or incidents, utilizing each complaint/incident as an opportunity for CQI.
Qualifications
  • Bachelor's degree from a social service/healthcare program.
  • Master's degree preferred.
  • Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred.
  • Minimum of 5-7 years mental health and addiction service delivery experience in hospital and community settings.
  • Minimum 3 years working experience in Mental Health and Addiction coordinated access models, such as one-Link.
  • Minimum of 3-5 years participating and/or leading clinical quality improvement projects relevant to mental health and addiction services.
  • Minimum 3 years mentorship, supervision, or teaching experience/qualifications.
  • Significant experience in leading a knowledge translation project or change management initiatives to improve care/service delivery.
  • Able to professionally and articulately represent the program at various internal and external committees.
  • Able to demonstrate the ability to work across multiple sectors, create positive relationships, including the MH LHIN.
  • Demonstrated skills in change management and conflict resolution.
  • Demonstrated understanding of mental health and addiction systems and services in the region.
  • Proven ability to provide conflict resolution through listening, feedback, and coaching.
  • Ability to travel by car between sites and to meetings (2-5 times per month).

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