AV/Facilities Coordinator

3 weeks ago

Toronto, Ontario, Canada Warner Music Group Full time

About the Role:

We are seeking a highly skilled and organized AV/Facilities Coordinator to join our team at Warner Music Group. The successful candidate will be responsible for overseeing day-to-day AV and facilities responsibilities, including reception coverage, office maintenance, mail room, office supplies, seating assignments, security, and more.

Key Responsibilities:

  • Oversee day-to-day AV and facilities responsibilities, encompassing reception coverage, office maintenance, mail room, office supplies, seating assignments, security, and more.
  • Liaise with the central WPX team as part of the global WPX structure and ensure KPIs are being met.
  • Liaise with the building management team for Facilities and Security issues.
  • Assist with the onboarding and offboarding process for employees/contractors on an ongoing basis.
  • Coordinate and conduct hospitality tours for new employees.
  • Coordinate with vendors and building management on building access during and after hours/weekends.
  • Assist with executive meetings, including ordering food & beverages, supplies, room setup, etc.
  • Become a member of the Health & Safety committee.
  • Assist with furniture moves (some lifting required, must be able to lift up to 50 lbs.), repairs, and installations of equipment throughout the workplace as needed.
  • Create templates and drafts for Office Services messages for office-wide distribution.
  • Monitor and address Facilities' and Security Service Now tickets, Facilities hotline and email accounts.
  • Based on property inspections, provide recommendations for improvements, identify deficiencies, and ensure corrective actions are implemented.
  • Operate technical equipment through live events and performances.
  • Assist in creating a Run of Show and Production Schedule with detailed timings from load in to loadout.
  • Guide and manage freelance technical crew such as live streaming technicians, FOH operators, lighting technicians, stagehands, etc.
  • Coordinate with artist teams on band instrumentation and equipment needs.
  • Communicate information and timelines to talent, record labels, and corporate teams.
  • Ensure the show starts on time and the day runs smoothly.
  • Manage physical equipment and in-house technical systems.
  • Review invoices for accuracy. Process and ensure timely payment.
  • Maintain VIP rooms and other designated rooms by ensuring necessary amenities are provided.
  • Monitor and assist, when necessary, in greeting and registering VIP guests/visitors.
  • Special projects as assigned by leaders.

About You:

We are looking for a highly organized and detail-oriented individual with a minimum of two years of college education and 2-4 years of corporate workplace/event experience. The ideal candidate will have excellent communication and problem-solving skills, with the ability to multitask and prioritize tasks effectively.

Requirements:

  • Minimum two years of college education with 2-4 years of corporate workplace/event experience.
  • Ability to multitask; prioritize; be able to work as a team player.
  • Computer skills including Word, Excel, PowerPoint.
  • Working knowledge of industry standard audio software such as Pro Tools and Logic.
  • Self-directed and have strong organizational and problem-solving skills, with the ability to lead and execute in an efficient and timely manner.
  • Familiarity with building management procedures.
  • Ability to lift up to 50 lbs.
  • Willingness to roll up your sleeves and participate in facilities operations activities like moving furniture or stocking supplies.
  • Excellent written and verbal communication.
  • Attentive to details.
  • Critical-thinking and problem-solving skills.
  • Skilled, calm, and composed working in a client-facing role.

Preferred Qualifications:

  • Bachelor's degree from an accredited university/college.
  • Hospitality experience.
  • Project management experience.
  • Experience in the entertainment industry.
  • Experience in facilities operations.
  • 2-3 Years A/V Technician experience working in a professional environment.
  • Understanding A/V signal flow.
  • Knowledge of audio consoles and video racks.
  • Basic understanding of adjusting lighting and speaker placement.
  • Perform network, audio, and video cable repair as needed.

Why Join Us?

Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.

It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and the people behind the music, at every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.

Consider a career at WMG and be a part of one of the biggest forces in music today.

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