Ag Equipment Service Lead
1 week ago
At Pattison Agriculture, we are committed to Growing, Connecting and Evolving with our team members. We are seeking a skilled Ag Equipment Service Lead to join our fast-paced dealership in Preeceville, SK.
This role is responsible for managing the workload of the Service Department, ensuring quality of work, effective communication, and exceptional customer satisfaction. Key responsibilities include:
- Assigning and scheduling jobs for service employees based on their skills and knowledge, providing feedback, and ensuring seamless execution.
- Collaborating with the Service Business Manager to develop new hire orientation programs and provide mentorship for technicians.
- Optimizing shop efficiency and flow to minimize lost billable hours.
- Ensuring effective communication and follow-up on repair status and issues.
- Working closely with the manager to identify and execute continuous process improvements, training opportunities, and providing backup during peak seasons.
- Assisting in diagnosis and troubleshooting machine problems with technicians and apprentices.
- Performing final checks and approvals on equipment before start of work orders.
- Maintaining excellent customer service standards, building strong customer relationships, and responding to inquiries and needs.
- Assisting the Service Advisor in providing quotes for repairs and maintaining accurate records of work orders.
- Fostering constructive co-worker relations and promoting strong team dynamics.
- Participating in safety meetings and encouraging safe working habits.
Salary: The estimated annual salary for this position is $70,000 - $90,000 CAD, depending on experience.
Requirements: This position requires:
- A valid driver's license
- The ability to operate vehicles and equipment used for diagnostic purposes
- The ability to lift at least 40 lbs repeatedly, 40-75 lbs on occasion
- The ability to work flexible hours, varying shifts, weekends, and holidays
- 5+ years of experience performing complex service repairs and maintenance
- Ag Equipment Tech (JDTECH) Journeyperson Certification or equivalent
- Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment
- The ability to use current business systems and working knowledge of computer functions
Why Choose Us? At Pattison Agriculture, we offer competitive wages, excellent benefits, in-house training, and learning opportunities. With over 18 locations across Saskatchewan and Manitoba, we have endless possibilities for career growth and development.
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