Retail Operations Manager

2 months ago


Ottawa, Ontario, Canada Columbia Sportswear Company Full time

Key Responsibilities:

• Provide leadership and direction to diverse associate-level team members in the assigned area of responsibility.
• Assist the Store Manager in the effective running of store operations.
• Provide sales floor leadership to drive sales, sales floor replenishment, and customer service.

Accountabilities:

• Trains, coaches, and directs associates to ensure tasks are completed, shipments are processed, the sales floor is recovered and replenished, and consumers are served.
• Ensures that sales, returns, and exchanges are processed efficiently and accurately and connects consumers to company loyalty programs and solicits feedback through consumer surveys.
• Shares department needs and challenges with store leadership and helps create and execute action plans to resolve.
• Collaborates with store leadership team to ensure accurate execution of procedures and compliance with company policies.
• Creates and maintains a store culture of teamwork.
• Skilled in operating inventory and point-of-sale systems, as well as various other retail software tools.

Requirements:

• Ability to use judgment to identify and resolve day-to-day technical and operational problems.
• Able to exchange ideas and information with the store leadership team, associates, and consumers.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Columbia Sportswear Company is an equal-opportunity employer and provides accommodations to applicants with disabilities throughout the hiring process.


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