Hospitality Ambassador
2 weeks ago
Job Summary
The Community Host is the first point of contact for clients and community members at Mount Carmel Clinic. This role plays a crucial part in creating a welcoming, respectful, and safe environment for everyone.
Key Responsibilities:
- Provide information, referral, and assistance to clients as needed.
- Participate in the implementation of safety protocols and work with other staff to manage urgent and emergent situations.
- Build relationships and trust with individuals, families, staff, and the community.
- Greet service users and visitors in a welcoming manner and assist with accessibility needs when required.
- Monitor all vehicles parked in MCC parking lots.
- Document incidents, near misses, and other matters in accordance with MCC policy.
- Maintain, order, and distribute harm-reduction supplies.
Requirements:
- A minimum of Grade 12 or GED.
- A minimum of two (2) years of related work experience in a community setting.
- Understanding of/experience working with marginalized communities.
- Demonstrated ability to work effectively with a diverse community and client group.
- Physically able to meet the bona fide job requirements.
- Comfortable with considerable standing and walking.
- Strong customer service and interpersonal skills.
- Ability to respond to situations of urgency and disturbance.
- Excellent verbal and written communication skills.
- Proficiency in MS Office Suite (e.g., Word, Excel, Microsoft Outlook).
- Current Certification in De-Escalating Potentially Violent Situations, Standard First Aid, Level 'C' CPR (with AED certification), and/or Conflict Resolution.
- Education or training in community work.
About Mount Carmel Clinic:
Mt Carmel Clinic is an organization that prioritizes creating a welcoming and inclusive environment for its clients and community members.
Salary:
$40,000 - $60,000 per annum, depending on experience.
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