Sales Team Lead
4 weeks ago
Job Summary:
The Sales Supervisor position at Waste Connections of Canada Inc. is responsible for supervising the Customer Service & Data Entry team and contributing to managing new customer needs, retaining existing customers, and ensuring data integrity and revenue development.
Key Responsibilities:
- Oversee all activities of the Customer Service team.
- Coordinate work schedules to ensure appropriate staffing for customer service activities and communicate performance objectives.
- Establish effective strategies for maintaining price increases and sales against set targets.
- Provide guidance with service complaints and handle escalated concerns regarding services, products, billing, and pricing.
- Coach the team on sales techniques for temp sales, retention, pricing, etc.
- Ensure that company standards regarding courtesy and productivity are maintained.
- Monitor customer interactions and performance metrics to provide feedback and coaching where appropriate.
- Lead the telemarketing sales for all available services, lines of business, pricing structures, and ensure the team offers additional services as appropriate to existing customers.
- Generate revenue by providing customer retention efforts from multiple sources; new commercial open markets, new roll-off, new rear load, and service increases to match with specific customer needs.
- Implement and maintain retention efforts, new customer experiences, and promotional campaigns such as direct mail efforts.
- Be the internal liaison for key account contracts.
- Work with the District Sales Manager to ensure sales and marketing strategies are implemented.
- Hire, train, evaluate, coach, and counsel personnel in the performance of their duties.
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