Operations Manager
6 days ago
The Operations Manager at Myodetox Group is a key member of the Clinic Management Team responsible for overseeing all aspects of clinic operations to ensure the clinic meets its business objectives and operates in-line with Myodetox standards.
As an Operations Manager, you will be responsible for managing a team of Front Desk Associates (FDAs) to ensure exceptional hospitality, service, and operations are delivered consistently. You will also oversee the design, communication, and implementation of strategies to drive client retention, and measure and report on the efficacy of initiatives with a focus on driving continuous improvement in retention rates.
Key Responsibilities:
* Engage as a key member of the Clinic Management Team to ensure the clinic meets business targets and OKRs
* Design, communicate, and implement strategies to drive client retention
* Oversee team of Front Desk Associates to effectively manage clinic operations including shift optimization, initial booking conversion, and batch booking
* Ensure all aspects of in-clinic experience meet Myodetox hospitality standards
Requirements
To be successful as an Operations Manager at Myodetox Group, you will need to have 3+ years of experience working in customer service, hospitality, and/or administrative roles in the health & wellness, fitness or medical fields. You should also have experience and be passionate about managing and leading others. Additionally, you should thrive on giving and receiving feedback and adjust the client and team's experience accordingly.
We offer a competitive salary range of $52,000 - $54,000 per year and a comprehensive benefits package, including extended health benefits, group RRSP, discounted pet insurance, complimentary staff treatment sessions, bonus payout for referrals, and subsidized mental health support.
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