Senior Project Designer
2 months ago
About the Role:
We are seeking a highly skilled Senior Project Designer to join our Strategy & Client Experience team at Banque Nationale du Canada. As a Client Experience Specialist, you will play a key role in building the experience of tomorrow by putting people first.
Key Responsibilities:
- Design, from strategic vision, customer data, best practices, and interviews, the target customer experience and concretize this vision in the form of recommendations and customer journeys.
- Ensure the feasibility of the various customer experiences by working closely with the various partners who will develop and operate these experiences.
- Intervene on an ad hoc basis on certain projects to ensure the alignment of the solutions envisaged with customer strategies and prioritized experiences.
- Evolving the CX Design practice in the team and be an ambassador for customer centricity in the organization.
- Within the Customer Experience and Digital sector, you are part of a team of 4 colleagues and stand out for your commitment to bringing to life the values of empathy, collaboration while keeping a critical mind in order to ensure a healthy and lasting relationship with our employees and customers.
What We Offer:
- A hybrid work environment and a flexible and adaptable schedule.
- Personalized training programs, based on learning in action, to master your craft and develop new areas of expertise.
- Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support.
- 5 years and more of experience in a similar position related to consumer research, experience design, CX (customer journey, Blueprint service, design thinking,...).
- Excellent quality of writing and presentation, both oral and visual.
- Languages.
- Reason to require this language: you will need to work closely with our colleagues outside Quebec.
- Communication, Diversity & Inclusion, Empathy, Initiative, Learning Agility, Resiliency, Teamwork.
Why Join Us:
- Competitive compensation.
- A wide range of flexible benefits to help promote your wellbeing and that of your family.
- Flexible group insurance.
- Generous pension plan.
- Opportunities to get involved in community initiatives.
- Virtual sleep clinic.
- Regular feedback and ongoing communication.
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