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Services Manager, Stores

2 months ago

Edmonton, Alberta, Canada Sephora USA, Inc Full time

About Sephora USA, Inc.

Sephora USA, Inc. is a leading beauty retailer that is passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every beauty enthusiast.

Job Summary

We are seeking a highly skilled and experienced Services Manager, Stores to join our team. As a key member of our store operations team, you will be responsible for managing all services, classes, and events in a specific Sephora store location. You will support in all service-related areas such as the Beauty, Skincare, and Fragrance Studio and classes within the store.

Key Responsibilities

  • Beauty Studio Management. Manage the daily operations at the Beauty, Skincare, and Fragrance Studio. Ensure that the Beauty Studio Coordinator are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
  • Embracing Innovation. Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Client Experience. Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
  • Event Management. Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
  • Training & Development. Manage the development and certifications process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
  • Performance Assessment & Development. Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
  • Passionate about Clients. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on-stage.

Requirements

  • You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

What We Offer

  • The people. You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks. Enjoy the discounts, gratis & exclusive brand events.
  • The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora USA, Inc. strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.