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Home Lending Solutions Specialist

1 week ago

Ottawa, Ontario, Canada BMO Financial Full time

At BMO Financial Group, we're driven by a shared Purpose: Boldly Grow the Good in business and life. As a Mortgage Specialist, you'll play a critical role in transforming lives and businesses through our mortgage lending solutions.

Job Overview

This is an exciting opportunity to join our team as a Mortgage Specialist, where you'll be responsible for cultivating, building, and managing relationships with a referral network to drive new mortgage business and increase our share of the home financing market.

You'll actively identify sales opportunities and refer them to BMO colleagues as appropriate. Your goal will be to develop and execute effective marketing and sales programs to drive business results, while following corporate policies, operating directives, legal and regulatory requirements.

Key Responsibilities
  • Proactively contact referral and origination sources identified through national partnerships or local partnerships to discuss home financing solutions.
  • Assist with the implementation of targeted marketing programs, promotions, and other initiatives to drive business growth.
  • Search for cross-sell and up-sell opportunities to position within the branch and achieve individual sales and profitability goals.
  • Serve as a customer advocate during application and processing activities, ensuring exceptional customer service that builds trust through expertise, responsive service, and support.
  • Partner with branch teams to hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
  • Resolve or escalate issues to meet customer expectations and ensure funds are advanced in a timely manner.
Requirements
  • Typically between 3 - 5 years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.
  • In-depth understanding of the mortgage lending process and applicable regulatory requirements.
  • Strong interpersonal, sales, customer service, and negotiation skills.
  • Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
  • Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
  • Strong knowledge of the broader real estate industry and mortgage market.
  • Strong negotiation skills.
  • Specialized knowledge from education and/or business experience.
What We Offer

BMO Financial Group offers a comprehensive total compensation package that includes performance-based incentives, discretionary bonuses, and other perks and rewards. Our benefits include health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. At BMO, we're committed to an inclusive, equitable, and accessible workplace where everyone feels valued and respected.