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Assistant Manager
2 months ago
About the Opportunity
Fountain Tire is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our store management team, you will play a critical role in driving store success and providing exceptional customer service.
Key Responsibilities
- Provide professional leadership in all aspects of the business, working closely with the Store Manager to achieve store goals and objectives.
- Focus on front counter customer service and sales, utilizing your previous automotive parts/service and wheel/tire experience to build existing and new business.
- Share product knowledge and technical expertise with customers to build trust and drive sales.
- Provide service quotes and receive customer authorization for work to be performed on customer vehicles, finalizing sales and completing customer follow-up.
- Recommend tire service, specialty tire service, wheel and mechanical service to customers based on their needs and preferences.
- Assist with the completion of an annual budget, forecasting revenue and expenditures, and accurately tracking budget numbers to achieve operational benchmarks.
- Recruit and develop a team of Associates dedicated to providing a superior customer experience.
- Supervise and motivate Associates to ensure maximum productivity and efficiency.
- Ensure all safety policies and procedures are implemented and followed.
Requirements
- 5+ years of experience in the automotive industry.
- Previous experience as an Assistant Manager, Service Writer, or Service Manager.
- Previous human resource experience, including recruitment and discipline.
- Strong computer skills and ability to learn new systems quickly.
- Ability to set goals and achieve results in a fast-paced environment.
- Ability to maintain a valid driver's license and satisfactory driver's abstract.
- Proven ability to provide a superior customer experience and develop effective relationships with customers and colleagues.
- Exceptional communication and organizational skills, with the ability to prioritize competing demands and manage multiple tasks simultaneously.
