Bilingual Alarm Response Specialist

2 days ago


London, Ontario, Canada Bell Canada Full time

About Us

Bell Canada is a leading provider of telecommunications services in Canada. Our mission is to deliver exceptional customer experiences through innovative technology and exceptional service.

Job Description

We are seeking a highly skilled and motivated individual to join our team as a Bilingual Alarm Response Specialist. As a key member of our alarm response team, you will be responsible for handling inbound alarm signals, medical alerts, and 2-way calls.

In this role, you will work closely with customers, emergency services, and other stakeholders to resolve alarms in a timely and professional manner. You will also be responsible for processing and resolving alarms in our client relationship software system.

Key Responsibilities

  • Handling inbound alarm/medical alert/2-way calls
  • Processing and resolving alarms in a client relationship software system
  • Placing outbound calls relating to alarm signals received
  • Updating customer information
  • Contract verification
  • Verifying ambulance, fire, and police dispatch authority

Requirements

  • Post-Secondary Education in a related field (i.e., 911 Telecommunications) preferred, or High School Diploma with equivalent work experience
  • Previous experience in a call center/dispatch environment
  • Proficient with MS Office Suite (Word, Outlook, Excel, etc.)
  • Ability to listen attentively and use the information provided by customers to tailor responses and actions
  • Strong customer service, analytical, and decision-making skills


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