Guest Services Coordinator

4 days ago


Ottawa, Ontario, Canada Hard Rock Hotels Full time

Job Description

We are seeking a dedicated and customer-focused individual to fill the role of Guest Services Coordinator at Hard Rock Hotels. The successful candidate will be responsible for providing exceptional guest services, resolving issues, and ensuring overall guest satisfaction.

Key Responsibilities:

  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with department heads to develop and implement strategies to enhance guest satisfaction and loyalty.
  • Communicate effectively with guests, colleagues, and management.

Requirements:

  • 1 year's experience in hotel operations or a related field.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.
  • Able to maintain confidentiality and handle sensitive information.


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