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Patient Care Liaison

1 week ago

Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full time

Our Commitment to Excellence

Nova Scotia Health is committed to providing high-quality care and improving patient outcomes. We value diversity and strive to create an inclusive work environment that reflects the communities we serve.

About the Role

This Communications Call Centre Attendant role is critical to our organization's success, requiring strong communication and interpersonal skills, as well as proficiency in Microsoft Word and Excel.

Key Responsibilities

  • Provide direct communications interface to physicians, clinics, patients, and emergency response teams
  • Receive internal emergency calls and coordinate responses
  • Manage on-call duty sheets and coordinate communications with on-call staff
  • Operate telecommunications equipment, including pagers and cell phones

Requirements

To be successful in this role, candidates must possess:

  • Grade XII and one year of related experience
  • Accreditation or willingness to commit to a three-month training period and pass required test
  • Computer skills, including proficiency in Microsoft Word and Excel
  • Relevant knowledge in the operation of telecommunications equipment
  • Previous experience in healthcare or emergency services is an asset

Benefits

The successful candidate may be eligible for our benefits package, which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.