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Director of Digital Platforms and Delivery
2 months ago
We are seeking a highly experienced and visionary leader to join our team as the Director of Digital Platforms and Delivery at MacEwan University. As a key member of our Information Technology Services (ITS) leadership team, you will be responsible for overseeing the efficient and effective provision of front-facing IT services and building a culture of service excellence within the department and the university as a whole.
Key Responsibilities- Strategic Leadership: Develop and deliver long-term strategic goals, vision, and standards for Digital Platforms and Delivery in conjunction with IT leadership, administrative and academic units, and other key stakeholders.
- Operational Oversight: Oversee the design, delivery, maintenance, support, and operation of strategic technology solutions, specifically SaaS and COTS-based, to meet current and future business needs of clients, ensuring that solutions meet the University's technology architecture and direction and are compliant with internal and industry standards.
- Team Management: Lead and manage staff on the Digital Platforms and Delivery team, including assigning and monitoring workload, preparing schedules, and responding to emerging issues.
- Change Management: Develop and execute change management strategies and plans, with measurable objectives, in support of institutional initiatives; anticipate potential points of resistance in the implementation of institutional priorities and projects and proactively identify means to resolve associated issues or areas of concern.
- Vendor Management: Collaborate with the Business Operations unit to negotiate contracts with and manage vendors.
- Security and Compliance: Ensure the security of cloud infrastructure and applications by integrating security practices into relevant unit processes, working collaboratively with other relevant units within ITS.
- Industry Trends and Best Practices: Stay abreast of industry trends, technologies, and best practices in DevOps, cloud infrastructure and computing, and CI/CD methodologies to drive innovation within the organization.
- Reporting and Metrics: Report on key metrics and performance indicators to stakeholders and executive leadership.
We are looking for a candidate with a master's degree in business, computing science, or a related field, and significant years of progressively responsible experience in IT, including managing a wide variety of development and operational roles. The ideal candidate will have experience with relevant areas of information technology, including operations, application development and support, software as a solution (SaaS), network administration, cloud infrastructure, data centre management, and vendor management. Experience working in the public sector, specifically the post-secondary environment, is desirable but not essential.
The successful candidate will have a demonstrated track record of success in a leadership role, with exceptional interpersonal and relationship development skills, and the ability to communicate a vision, motivate a team, and create a collaborative, innovative culture that stimulates creative thinking and a will to seek excellence.
