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Front Desk Representative

2 months ago

Fox Creek, Canada Foxwood Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Foxwood Inn & Suites. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Service: Provide general information about points of interest in the area, answer telephone calls and messages, and assist clients/guests with special needs.
  • Administrative Tasks: Perform clerical duties, such as faxing, filing, and photocopying.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Work Setting: Hotel, motel, or resort environment.
  • Physical Capabilities: Standing for extended periods and attention to detail.
  • Personal Suitability: Client focus, dependability, efficient interpersonal skills, excellent oral and written communication, flexibility, judgement, organized, reliability, and team player.
Benefits
  • Health Benefits: Dental plan, health care plan, and vision care benefits.
  • Other Benefits: Free parking available and permanent employment.