Healthcare Operations Manager

5 days ago


Mississauga, Ontario, Canada Closing the Gap Healthcare Full time
Client Service Director, Nursing
This key leadership role at Closing the Gap Healthcare focuses on leading client operations across multiple clinics, guiding nursing activities throughout the organization, and providing strategic direction to achieve company objectives. As a Client Service Director, Nursing, you will be responsible for driving growth opportunities by identifying industry trends, advancing quality client care through evidence-based nursing practices, and developing strong relationships with Health Authorities and local Home and Community Care Support Services (HCCSS) Leaders.

Key Responsibilities
Operational Leadership: Provide strategic guidance to assigned geographic areas, collaborate with the Senior Governance Team, and establish plans to improve service quality. Nursing Thought Leadership: Represent Closing the Gap Nurses in industry forums, promote best-in-class nursing practices, and lead research initiatives to enhance client care. People Leadership: Coach and develop branch leaders and team members, support change management, and foster a positive work culture.

Essential Qualifications
The ideal candidate will possess excellent leadership skills, a proven track record in healthcare or home and community environments, and a deep understanding of business development, operations, and quality management. A Master's degree in Business or a health-related discipline is highly desirable, as is experience in operational planning, quality management, and risk management.

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