Customer Experience Specialist

7 days ago


Winnipeg, Manitoba, Canada Go Auto Full time

We are seeking a Customer Experience Specialist to join our team at Go Auto. As a key member of our sales and service department, you will be responsible for delivering exceptional customer experiences by providing accurate estimates and recommendations for automotive services.

Key Responsibilities:

  • Welcome customers with a friendly demeanor and genuine enthusiasm for their automotive needs
  • Listens attentively to customers' concerns and goes above and beyond to understand the root cause of their vehicle troubles
  • Asks insightful questions, showcasing superb investigative skills while maintaining a light and enjoyable atmosphere
  • Translates complex automotive jargon into simple, understandable language, becoming a trusted expert for our customers
  • Collaborates seamlessly with skilled technicians to provide accurate estimates and recommend services that meet our customers' expectations
  • Keeps customers informed about their vehicle's progress and resolves any unexpected issues efficiently
  • Multitasks effectively, handling phone calls, walk-in inquiries, and celebrating satisfied customers
  • Built enduring relationships with customers, making them feel valued members of our automotive family
  • Stays up-to-date with the latest automotive trends and technologies to maintain knowledge and expertise

Requirements:

  • A genuine passion for cars and contagious enthusiasm that inspires our customers
  • Exceptional communication skills to convey complex information in a clear and concise manner
  • Ability to remain calm and composed under pressure, navigating complex situations with ease
  • Excellent problem-solving skills to resolve automotive conundrums and find effective solutions
  • Impeccable organizational skills to manage multiple tasks and responsibilities efficiently
  • Proficiency in computer skills to create estimates and process service orders accurately
  • A valid driver's license is required for this role
  • Previous experience as an Automotive Service Advisor or extensive knowledge of automotive service and repairs is preferred

Benefits:

  • Training and development opportunities to support your growth and career advancement
  • Employee Investment Program: Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits
  • Vacation time: After one year, enjoy three weeks of vacation; reach five years for four weeks, and ten years for five weeks of vacation time
  • Health and dental benefits, including healthcare coverage and a health spending account
  • Promote-from-within culture: Opportunities to grow and advance within the company
  • Vibrant team environment: Join a collaborative team of like-minded individuals who share your passion and drive
  • Giving back feels great: We donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools


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