Seasonal Team Lead, Robson Street

4 weeks ago

Vancouver, British Columbia, Canada Saje Natural Wellness Full time
Overview:

Saje Natural Wellness is a purpose-driven, people-first organization where collaboration, innovation, and entrepreneurial mindsets thrive. We're seeking a talented Seasonal Team Lead to join our team in our stores, support offices, and distribution centres.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

As a Seasonal Team Lead, you'll connect with a dynamic community and make a positive impact. You'll be part of a team that's dedicated to helping people live their life to the fullest, naturally.

The Impact You'll Make:

As a Seasonal Team Lead, you'll drive our mission first-hand with our customers. You'll deliver the Saje Experience to each and every customer, guiding their wellness journey through product demos, deep education, and tailored recommendations.

You'll be responsible for contributing to Saje's culture and maintaining a positive work environment for yourself and your peers.

Key Responsibilities:

Store Experience:

  • Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model, the Saje Experience.
  • GPOP (Get Product On People) to demonstrate our product, both inside and outside of the store, to drive awareness and understanding of Saje.
  • Educate on our products and on 100% natural wellness, to make wellness easy, accessible, and inclusive for all.
  • Make bold recommendations to support the wellness needs of our customers, building baskets to create and expand on health habits centered on our products.
  • Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Business Ownership:

  • Be accountable to your part in driving the commercial goals of your store and our business, and work as a team to achieve and exceed performance targets.
  • Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth.
  • Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
  • Uphold presentation standards and assess and action merchandising opportunities in order to elevate the in-store experience.
  • Take a proactive and innovative approach to growing the business through community outreach.

People & Leadership:

  • Inspire and uplift your team through coaching, collaboration, and by embodying our core values.
  • Complete tasks as assigned by the Store Manager, including visual merchandising, operations, and development.
Requirements:

We're looking for individuals who are passionate about their own wellness journey and believe in the superpower of plants. You should be excited to connect with Community Members by showing empathy and active listening through thoughtful recommendations of our products to remedy real life.

You should be eager to guide a Community Member's wellness journey by leading them through the store. You should be energized by working on a team in a supportive wellness-driven environment.

You should be comfortable working in a scented environment, testing and demonstrating our products.

You should be able to have a flexible work schedule and work days, evenings, weekends, and holidays.

Why Saje?

At Saje, we understand that joining a team is an important decision to make. We offer a competitive hourly rate, paid sick days, generous product discount, onboarding plan, employee assistance program, and paid time off to ensure you're resting and recharging.

We're an equal employment opportunity employer and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you're supported while working at Saje.

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