Deli Department Supervisor

1 month ago


Toronto, Ontario, Canada Highland Farms Full time

Highland Farms Deli Manager

We are seeking a dedicated and experienced Deli Manager to lead our team at Highland Farms. As the Deli Manager, you will play a vital role in ensuring the smooth operation of our deli department, providing exceptional customer service, and maintaining high standards of quality and efficiency.

Key Responsibilities:
  • Oversee all aspects of the deli department, including inventory management, pricing accuracy, merchandising, labor scheduling, and adherence to company policies and health & safety regulations.
  • Provide comprehensive training and guidance to new deli employees, ensuring they are well-equipped to perform their duties effectively.
  • Develop and implement efficient staffing schedules to meet the fluctuating demands of the department, optimizing productivity and customer service levels.
  • Maintain a clean, organized, and inviting work environment, adhering to all sanitation and product handling standards.
  • Engage with customers, providing knowledgeable advice on products, weighing and preparing items, and ensuring a positive shopping experience.
Job Requirements:
  • 3-5 years of proven experience in a deli environment within a grocery or supermarket setting, preferably in a supervisory or assistant management role.
  • Post-secondary education or relevant experience in merchandising and/or business management is highly desirable.
  • Exceptional communication, interpersonal, and problem-solving skills are essential for success in this role.
  • A passion for customer service with a proven ability to build lasting relationships and loyalty.
  • Strong leadership qualities, organizational abilities, and the capacity to thrive in a fast-paced environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
Working Conditions:

The Deli Manager position requires physical stamina and the ability to stand for extended periods. Tasks may involve bending, squatting, lifting, and operating sharp tools and meat slicing equipment.



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