Customer Experience Delivery Manager

7 days ago


Edmonton, Alberta, Canada Inter IKEA Systems B.V. Full time

Role Overview

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The Sales Team Leader is a critical role in our stores, responsible for leading a team of sales associates to deliver exceptional customer experiences. As a Sales Team Leader, you will be accountable for driving sales growth, improving customer satisfaction, and developing your team members. Your success will be measured by your ability to meet sales targets, maintain high levels of customer service, and contribute to a positive store environment.


Responsibilities

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As a Sales Team Leader, you will be responsible for:

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  • Leading a team of sales associates to deliver exceptional customer experiences
  • Coaching, mentoring, and supporting team members to achieve sales targets and improve customer satisfaction
  • Staying up-to-date on product knowledge and actively approaching customers to identify their needs
  • Empowering team members to succeed and take ownership of their roles
  • Maintaining high levels of customer service and resolving customer complaints in a timely and professional manner
  • Contributing to a positive store environment and promoting a culture of collaboration and teamwork


Requirements

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To be successful in this role, you will need to have:

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  • Excellent communication and leadership skills
  • At least 2 years of work experience in a high-volume sales or retail environment
  • Proven leadership experience and the ability to coach, mentor, and develop team members
  • A passion for home furnishings and a commitment to delivering exceptional customer service


Benefits

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We offer a comprehensive Total Rewards package, including a competitive salary, wellness days, extended health benefits, RRSP matching options, and more. We also prioritize diversity, equity, and inclusion, and we welcome applications from candidates with disabilities.



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