Mortgage Specialist

BMO is seeking a highly skilled Mortgage Specialist to join our team. As a Mortgage Specialist, you will play a critical role in helping customers achieve their dream of home ownership by providing expert guidance and support throughout the mortgage application process.

• Build and maintain relationships with referral networks to generate new mortgage business and increase BMO's share of the home financing market.
• Identify sales opportunities and refer to BMO colleagues as appropriate.
• Develop and execute effective marketing and sales programs to drive business results.
• Follow corporate policies, operating directives, legal and regulatory requirements.
• Proactively contact referral and origination sources to discuss home financing solutions.
• Assist with the implementation of targeted marketing programs, promotions, and other initiatives.
• Search for cross-sell and up-sell opportunities to position to the branch to achieve individual sales and profitability goals.
• Support the delivery of targeted marketing programs, promotions, and other initiatives.
• Seek opportunities to expand network by obtaining referrals and originations from existing relationships.
• Establish and enhance the Bank's community presence by participating in trade shows, conferences, and related events.
• Serve as a customer advocate during application and processing activities.
• Complete onboarding activities as required.
• Deliver exceptional customer service that builds trust through expertise, responsive service, and support.
• Guide customers throughout mortgage application and processing activities.
• Partner with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
• Resolve or escalate issues to meet customer expectations and ensure funds are advanced in a timely manner.
• Provide customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products and refer to appropriate BMO partners.
• Stay abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
• Address customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
• Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
• Provide advice and guidance to assigned business/group on implementation of solutions.
• Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Help determine business priorities and best sequence for execution of business/group strategy.
• Conduct independent analysis and assessment to resolve strategic issues.
• Liaise with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
• Document updates in BMO's internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems/issues.
• Analyze data and information to provide insights and recommendations.
• Gather and format data into regular and ad-hoc reports and dashboards.
• Provide input into the planning and implementation of operational programs.
• Execute routine tasks within relevant service level agreements.
• Organize work information to ensure accuracy and completeness.
• Engage with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
• Complete all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Focus may be on a business/group.
• Think creatively and propose new solutions.
• Exercise judgment to identify, diagnose, and solve problems within given rules.
• Work mostly independently.
• Broad work or accountabilities may be assigned as needed.

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• Strong negotiation skills.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

BMO offers a competitive compensation package, including a base salary and commission structure. We also offer a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit our website.

We are committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.