Lead Product Demonstrator
7 days ago
The De'Longhi Team Lead is responsible for leading a team of Demo Specialists in delivering exceptional product demonstrations and customer experiences.
Key Responsibilities:
- Work closely with the National Field Manager to align on strategy, goals, and client expectations.
- Lead the team to consistently meet or exceed all client Key Performance Indicators (KPIs).
- Communicate priorities clearly and effectively to the team.
- Build and maintain strong partnerships with program, store, and client contacts through regular communication.
- Provide ongoing feedback and insights during weekly calls with the National Field Manager.
- Review reporting, provide analysis, and compile compelling client-facing reports to elevate and position the demo program for continued growth.
- Oversee the performance development process for part-time team members.
- Work in-store performing De'Longhi demonstrations at least once per week.
- Full-time position, Tuesday to Saturday, 9am – 5pm, with weekend support and occasional evening support for Demo Specialists in field.
- Provide technical troubleshooting support when needed.
About You:
- Strong leadership, relationship-building, collaboration, and communication skills.
- High proficiency in Microsoft Office.
- Organized, detail-oriented, and able to manage multiple priorities across departments.
- Strong verbal and written communication, including superior presentation skills.
- Ability to analyze results and create compelling client-facing reports.
- Proven ability to lead in fast-paced, demanding environments.
- Positive attitude, strong personal drive, and excellent problem-solving abilities.
- Quick learner, able to work independently with minimal supervision.
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