Vehicular Technical Specialist
6 days ago
About MSX International
MSX International is a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights.
We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise.
Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
About the Job Description
We are looking for a highly motivated and adaptive individual to join our team as a Vehicular Technical Specialist. The successful candidate will have a strong understanding of automotive repair processes and procedures, as well as excellent communication skills to effectively collaborate with technicians and other stakeholders.
The ideal candidate will have a proven track record of troubleshooting complex vehicle issues and providing expert technical assistance to dealerships.
As a key member of our team, you will be responsible for assessing and solving technical escalations, providing online and in-dealership technical assistance, and leading discussions as a subject matter expert.
You will also be responsible for managing recall requirements, ensuring Required Service Updates (RSU) are completed, and following up to ensure a reduction in buybacks.
Qualifications
- A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
- Field-related management experience is preferred.
- Ideal experience required: Assistant Manager, Shop Foreman.
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