About the Role:

We are seeking a highly skilled IT Specialist to join our team at 360insights. As an IT Specialist, you will play a critical role in ensuring that our employees have the right technology to complete their jobs effectively and that the technology is running smoothly.

Key Responsibilities:

• Triage and resolve helpdesk tickets using JIRA
• Train user base on corporate applications
• Day-to-day system administration functions, including system provisioning, maintenance, and decommissioning laptops
• Provide technical support to internal employees and troubleshoot technical issues related to common infrastructure and network, within SLA response time
• Improve all service deliveries that capitalize on efficiencies, including installation standards and configurations
• Follow onboarding process for new hires and terminations
• Standardize on hardware and software across departments
• Provide technical support services for all departments
• Research and implement new corporate applications and solutions
• Maintain integrity and security of Entra ID and all user access privileges
• Create FAQ documentation for commonly asked questions
• Maintain Entra ID information for all employees as directed by HR
• Maintain physical security ensuring employee safety
• Support and assist all remote employees

Requirements:

• Exceptional customer relationship and negotiation skills
• Proven excellent communication skills – written and verbal
• A customer-first mentality and deep understanding of customer service
• Proven ability to work as an effective member of a team
• Proven organizational and follow-up skills (including prioritization)
• Strong active listening skills
• Ability to work independently, with minimal supervision
• Demonstrated ability to provide valuable feedback and solution options based on that feedback