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Compliance Assurance Specialist

1 month ago

Saskatoon, Saskatchewan, Canada Nutrien Ag Solutions Limited Full time
Job Title: Compliance Assurance Analyst

Nutrien Ag Solutions Limited is a leading provider of crop inputs and services, making a positive impact on the world through our business results.

Our Culture and Values

We're guided by our culture of care and core values: safety, inclusion, integrity, and results. When we say we care, we mean it.

Job Summary

This position reports to the Supervisor, Service Assurance - Incident. As a Compliance Assurance Analyst, you will champion and monitor the execution of quality methods and procedures in managing incidents, ensuring services are restored efficiently and business disruption is minimized.

Key Responsibilities
  • Act as the primary point of contact for all major incidents, driving swift resolution through coordination with relevant stakeholders and technical teams.
  • Oversee the end-to-end delivery of incident management services on a day-to-day basis, ensuring compliance with established service standards and security practices.
  • Collaborate closely with internal teams and external service partners to resolve critical incidents and restore services within agreed service levels.
  • Ability to provide On-Call support for after-hours incidents as needed, ensuring prompt response and resolution.
  • Document and write up the Incident Summary Report (ISR) following a Major Incident, and hand it off to the Problem Management team for further analysis and follow-up.
Service Improvement in Incident Management
  • Provide input to IT leadership on short-term and long-term portfolio planning to minimize business disruptions and improve incident response times.
  • Collaborate with Vendor Management to ensure that service requirements and SLAs are aligned with incident management goals.
  • Promote a culture of business-focused outcomes, consistently working with IT support teams to lead the resolution of high and critical incidents.
Requirements
  • College diploma or university degree in business administration, information systems, or a related field, or equivalent experience.
  • Significant experience in Major Incident Management within large enterprises, preferably with hands-on experience in ServiceNOW and ITIL frameworks.
  • Proven ability to organize and plan effectively to meet both short- and long-term objectives, with a strong focus on incident management excellence.
Language

The language of this job is en.