Sales and Service Representative

2 weeks ago


Surrey, British Columbia, Canada The Children's Place canada Full time
Job Summary:
The Sales and Service Representative will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. This includes modeling and maintaining excellent customer service with effective communication, product knowledge, and appropriate selling techniques.

Responsibilities:

• Respond with a sense of urgency to customer activity, prioritizing assistance over other tasks

• Greet and acknowledge customers while providing the appropriate level of service

• Effectively communicate the value and quality of our merchandise while sharing current promotions and offering solutions for out of stock items when necessary

• Exercise sound judgment in addressing customer concerns

• Demonstrate selling skills to positively impact conversion

• Provide fast, friendly, and accurate service at the cashwrap while educating customers on the benefits of the PLACE Card

• Maintain stock levels and ensure all sizes and styles are represented

• Follow company standards for merchandise presentation, signage, and display

• Support a neat, clean, and organized stockroom while adhering to a customer-ready environment and safety requirements

• Perform daily housekeeping duties to company standard

• Ensure adherence to all Loss Prevention procedures to guarantee company assets

• Inform Store Leadership Team of maintenance and facility needs promptly to ensure a clean and safe environment for customers and associates

• Contribute focused efforts towards achievement of store goals

• Exhibit flexibility by processing stock when necessary

Education and Experience:

• High School diploma or equivalent

• Previous retail experience preferred

• Must be at least 18 years of age

Skills and Behaviors:

• Excellent customer engagement

• Demonstrated time management and organizational skills

• Ability to work in a team environment

• Must be adaptable and flexible to changing priorities

• Ability to work a flexible schedule to meet business needs, including weekends, overnights, evenings, and call-in shifts

• Ability to maneuver on the sales floor and stockroom, climb a ladder, lift, and carry up to 50 lbs

Compensation:

The estimated salary for this role is $17.40 - $19.40 per hour.

Location:

This role is located in Surrey, British Columbia.

About The Children's Place Canada:
The Children's Place Canada is committed to providing equal employment opportunities to all of its associates and applicants for employment. We strive to create an inclusive and diverse work environment that values the contributions of all our employees. We are committed to hiring, training, and promoting associates and administering all other personnel policies regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status, or any other ground as described in the Ontario Human Rights Code.

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